1) Overview

We deliver professional consulting and business development services. Because our work is time-based, strategic, and begins immediately after onboarding, we use a clear, fair refund and cancellation framework outlined below.

2) Engagement Types Covered

• Quarterly Packages (3 months): Pawn’s First Move, Passed Pawn Pathway, Queen’s Gambit.

• Standalone Audit: Scholar’s Move (1 month).

• Add-ons: Select third-party services (e.g., Vendasta) and premium digital services.

3) Deposits and Start

• Deposit: A deposit or first month payment is required to reserve start dates. Work begins once payment clears and onboarding forms are completed.

• Kickoff: We typically begin within two weeks of the initial consultation, aligned to your onboarding schedule.

4) Refunds

• Change-of-mind (within 3 business days of payment, before kickoff): 100% refund, minus non-recoverable processing fees, if no work has started.

• After kickoff: Payments are non-refundable for time already allocated, completed deliverables, and reserved capacity.

• Prepaid quarterly (paid in full): If you cancel mid-term, we will pro-rate any unused future months not yet started, minus discounts applied for upfront payment and any third‑party costs already incurred.

• Scholar’s Move (1-month audit): Non-refundable once discovery begins. If you cancel before discovery starts and within 3 business days of payment, see change-of-mind above.

• Third‑party add-ons (e.g., Vendasta services, ads, software): Subject to the vendor’s refund terms. These amounts are typically non-refundable once provisioned.

5) Cancellations & Rescheduling

• Monthly/Quarterly plans: You may cancel anytime for the next billing cycle by giving at least 10 days’ notice before the renewal date. Current month remains active through its end.

• Session reschedules: Please provide 24 hours’ notice. Same-day no-shows may be counted against included session time.

6) Performance & Satisfaction

We don’t traffic in hype. We commit to clear scope, honest effort, and measurable activity in the BD-CRM. Because outcomes depend on market conditions and client execution, we do not guarantee specific revenue results. If something isn’t landing, tell us fast—course correction beats complaint.

7) Scope Changes

Requests beyond the agreed scope will be quoted separately or moved to the next tier/package. We’ll confirm in writing before any additional charges.

8) Billing Issues & Chargebacks

If there’s a billing concern, contact us first. Chargebacks without prior good-faith discussion may be disputed with documentation of delivered work and communications tracked in the BD‑CRM.

9) How to Request a Refund or Cancel

Email DelsaDarline@passedpawnpremier.com or call 352-839-9036 with your name, company, package, payment date, and reason. We aim to respond within 2 business days. Approved refunds are processed to the original payment method.

10) Payments & Processing

We may accept payments via invoice, ACH, or card through a third‑party processor (e.g., Stripe/PayPal/bank). We do not store full card details. Processing times depend on the payment method.

11) Exceptions

• Suspected fraud, abuse, or violation of our Terms may void refund eligibility.

• Customized software, APIs, and advertising spend are non-refundable once initiated.

12) Updates

We may update this policy. The Effective Date reflects the latest version.